Lenz — Automotive-KI

AI assistants for the workshop day

A colleague who never sleeps — and knows every process.

Assistants that write cost estimates, diagnose faults, answer complaints and provide support. No prior knowledge needed — you say what you need, the assistant delivers.

Why bother?

Your knowledge sits in people's heads — not in a system.

The experienced master technician knows how to solve the fault. The service advisor knows the right tone for a complaint. But that knowledge is unavailable when the person is on holiday, off shift or retired. AI assistants make exactly this knowledge available at any time — to everyone on the team.

  • New staff become productive faster.
  • No waiting for the one person who knows.
  • Operational knowledge stays in the business, even when people leave.

Ready to use

Assistants that know your day.

Seven assistants cover the tasks that come up daily in a dealership — from quoting through diagnosis to complaint handling. Each one is tuned to your business, none requires technical knowledge.

  • Cost estimate assistant

    Vehicle data in, a costing in minutes instead of three quarters of an hour.

  • Diagnostics copilot

    Fault code and symptoms in, a structured search for the cause out — through to the right repair recommendation.

  • High-voltage & e-mobility coach

    Gets technicians HV-ready: wiring diagrams, safety requirements and diagnostics on demand. EV-ready today, not in 2028.

  • First-level support

    DMS error message in, solution out — before you raise a ticket with the manufacturer and wait for hours.

  • Complaint helper

    Drafts factual, legally sound replies in seconds — in the right tone.

  • Service advisor copilot

    Prepares customer conversations: history, open items, sensible additional services.

  • Knowledge copilot

    Answers internal questions about processes, software and procedures — your operations manual that thinks along.

No engineering degree

In plain language. That is all.

You ask your question the way you would ask a colleague — typed or spoken. The assistant answers in a way tuned to your business, you check the result and use it.

  1. 01

    Ask

    You write or say what you need.

  2. 02

    Answer

    The assistant delivers the result, tuned to your business.

  3. 03

    Use

    You take it, check it, done. Time saved, quality kept.

GDPR-compliant, operated inside the EU. Your data stays your data.

Common questions

What businesses want to know first.

Do my staff need prior knowledge?

No. Everything is operated in plain language, typed or spoken. Anyone who can ask a colleague a question can use an assistant.

Does an assistant replace the master technician or the service advisor?

No. The assistant delivers the suggestion, the decision stays with the person. It takes over the legwork — research, wording, structure — and makes operational knowledge available when the person with the experience is not around.

Can we start with a single assistant?

Yes, and that is the usual route. We look at your day and set up the assistant that takes the most work off your hands. Others follow once the first one runs.

Where is our data held?

Operations run inside the EU and comply with the GDPR. Your data stays your data.

Which assistant should take work off your hands first?

We look at your day and set up the assistants that make the biggest difference in your business.